Telephone English: How to Communicate Successfully

Getting familiar with the basic cultural conventions and language will enable participants to be successful when making a phone call in English. Planning what needs to be communicated and to whom will help participants use their time more effectively. Those who make or receive a call can learn to organize themselves and respect also other people’s time. Phone skills are therefore useful both at the social and the business level.



  • Understand the main cultural aspects of business communication over the phone
  • Discuss the available communication strategies
  • Learn the language to use
  • Practice in a low-stress environment



The course is aimed to people who wish to improve their English communication skills over the phone.



Business knowledge and enthusiasm with highly customized materials and experiential training techniques are
used to create practical dynamic training programs. Our teaching methods enable students to develop their ability to communicate effectively in English by improving fluency, language skills and confidence. Therefore, participants will be asked to listen to and actively role-play situations very close to their business environment.


“Telephone English: How to Communicate Successfully” – Course Contents

Key issues

Different types of phone calls

  • Type1: everyday phone calls
  • Type2: calls to colleagues/customers
  • Type3: commercial phone calls

Essential language

Telephone skills

Role-play (recorded) and feedback

Making a difficult call

Cross-cultural tips

Golden rules


Dates Course ID 1665

Milano 11/04/2018
Milano 06/06/2018
Milano 19/09/2018
Milano 28/11/2018

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Ho letto l'Informativa sulla Privacy e acconsento al trattamento dei dati personali ai sensi dell'art. 13 D.Lgs. 30/06/2003 n°196

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Informazioni sul Corso
  • Id del Corso:1665
  • Costo:€ 600 (+VAT)
  • Documentazione:Pdf Corso
  • Giorni:1
  • Timings:dalle 9.30 alle 17.30

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